FAQs - SAFEWELL GROUP HOLDINGS LTD

FAQs

Q:I lost my key,what should I do?

A:Find out the Key No. to copy the key.

Q:I forgot the code,what should I do?

A:Reset the code after opening the safe with emergency keys.

Q : Wrong operation in setting the code,What can I do?

A : Source the master code from the factory by supplying the serial No on the safe.

Q:Are you a manufacturer or trading company?

A:We are a professional manufacturer of safes.

Q : Could you make customized dimensions and designs?

A : If the size of our product does not meet your requirements,we can customize it according to your size.

Q : Could I use my own LOGO on the products?

A : Yes, customized LOGO and design on mass production are acceptable.

Q : Can I choose the colors?

A : We offer two standard colours – black and grey. However, if the MOQ is met, we can accept customized colors.

Q : Can I order various models into one container?

A : Yes, it’s acceptable.

Q:How much time to ship the goods if place an order?

A:Usually itwill ake 15-45 days to finish the goods, but sometimes depend on the order quantity.

Q:How do you to handle the issue if the products have some problems after received?

A:We will compensate the customers forloss by products or discount if the problem caused by the product.

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